At 939game, your personal information is treated with the same seriousness we bring to every other part of the platform. This Privacy Policy explains clearly what data we collect, why we collect it, how we use it, and what rights you have over it.
939game operates the online gaming platform available at 939game.biz. For the purposes of this Privacy Policy, 939game is the data controller responsible for the personal information collected from players and visitors to the platform. When you create an account or use any part of the 939game platform, you are dealing directly with us.
This policy applies to all personal data collected from players in Pakistan who use the 939game website, any future mobile application, and any related communication channels including email and support chat. It should be read alongside the 939game Terms and Conditions and Responsible Gaming Policy.
Our primary contact for privacy matters is the 939game support team, reachable at support@939game.biz. Privacy-specific requests — such as data access requests or deletion requests — are handled by the same team and escalated to a designated privacy officer where the matter requires it.
939game collects only the personal data that is genuinely necessary for the operation of the platform. We do not collect data for its own sake, and we review our data collection practices regularly to ensure we are not holding information beyond what is required.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (for verification) | At registration & identity verification |
| Contact Data | Mobile number, email address | At registration |
| Financial Data | Payment method, transaction history, account balance | On deposit/withdrawal |
| Technical Data | IP address, device type, browser, OS version | On platform access |
| Usage Data | Games played, bets placed, session duration, feature usage | During active sessions |
| Communications Data | Support chat logs, email correspondence | When you contact us |
| Responsible Gaming Data | Deposit limits set, self-exclusion history, session reminders | When tools are activated |
We do not collect sensitive personal data such as biometric information, health records, political opinions, or religious beliefs. We do not knowingly collect data from individuals under the age of 18.
The personal data collected by 939game is used for the following specific purposes:
939game processes your personal data on the following legal grounds:
939game does not sell your personal data to any third party, full stop. We do share limited data with specific categories of recipients where it is necessary to operate the platform:
In all cases, data sharing is limited to what is strictly necessary. We do not share your data with advertising networks, data brokers, or third parties for marketing purposes.
Financial data — including your deposit history, withdrawal records, payment methods used, and account balance — is held securely by 939game and used only for the purposes of operating your account, processing transactions, and complying with anti-money laundering obligations.
939game does not store full Visa or Mastercard card numbers on our servers. Card transactions are processed through a PCI DSS compliant payment gateway, and only a masked card reference is retained by 939game. For Easypaisa, JazzCash, NayaPay and SadaPay transactions, the relevant mobile wallet number associated with your account is stored against your player record.
Transaction records are retained for a minimum of five years in accordance with standard financial compliance requirements. This retention period applies even if you close your account. After the minimum retention period has elapsed, financial records will be securely deleted.
939game uses cookies and similar tracking technologies on the platform. Cookies are small data files stored on your device that help the platform function correctly, remember your preferences, and allow us to understand how the platform is being used.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Keeping you logged in, maintaining your session, processing transactions securely | No — these are necessary for the platform to function |
| Analytics | Understanding how players use the platform in aggregate so we can improve it | Yes — can be disabled in cookie settings |
| Preference | Remembering your language, display preferences, and recently played games | Yes — disabling will reset your preferences each visit |
939game does not use advertising or retargeting cookies. We do not place third-party advertising trackers on the platform. Analytics data is processed in aggregate and is not linked to individually identifiable player profiles. You can manage your cookie preferences at any time through your browser settings.
939game takes the security of your personal data seriously and has implemented technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, 939game will notify affected players as quickly as practicable and take all appropriate remedial steps.
939game does not retain personal data for longer than is necessary for the purposes for which it was collected, subject to legal minimum retention periods. The following general retention periods apply:
When data reaches the end of its retention period, it is securely deleted or anonymised so it can no longer be linked to an identifiable individual.
As a 939game player, you have the following rights with respect to your personal data. To exercise any of these rights, contact support@939game.biz. We will respond within 30 days.
939game may send you promotional communications about bonuses, new games, tournaments, and VIP programme updates. These communications are sent by email and/or SMS to the contact details registered on your account.
Marketing communications are sent only where you have not opted out. You can opt out at any time by:
Opting out of marketing communications does not affect transactional messages — you will still receive notifications about deposits, withdrawals, account security, and VIP cashback credits. These are service communications, not marketing, and are necessary for the operation of your account.
939game does not share your contact details with third parties for their own marketing purposes.
939game is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register an account or use any part of the 939game platform.
If we become aware that an account has been registered by or is being used by a person under 18, the account will be immediately suspended. Any funds deposited will be returned to the payment source after investigation. If the depositing payment method is registered to an adult, appropriate further steps will be taken.
Parents and guardians who are concerned about potential underage access to 939game should use parental controls available on their devices and contact us immediately if they suspect a minor has created an account.
939game may update this Privacy Policy from time to time to reflect changes in how we operate, applicable legal requirements, or best practice in data protection. When material changes are made, we will notify active players through the platform or by email to the registered address before the changes take effect.
The "Last Updated" date at the top of this page always reflects the most recent revision. We recommend reviewing this policy periodically. Continued use of the 939game platform following notification of changes constitutes acceptance of the updated policy.
For significant changes that materially affect how we use your data, we will seek renewed consent where that is the legal basis for the processing in question.
For any privacy-related query, data access request, or complaint, please contact the 939game team using the details below. We take privacy concerns seriously and will respond to all requests within 30 days.
If you are a VIP member at Gold tier or above, your dedicated account manager is your first point of contact for privacy matters. For matters that cannot be resolved through direct contact with the 939game team, you may choose to escalate to relevant consumer protection authorities in Pakistan.
Practical commitments, not just policy language
939game does not sell your personal data to any third party under any circumstances. No advertising networks, no data brokers, no exceptions. Your information stays within the 939game ecosystem.
All data transmitted between your device and 939game is encrypted using TLS. Sensitive data fields stored in our systems are encrypted at rest. Your payment details are never stored in plain text.
We collect only what we actually need to run your account and comply with legal requirements. No unnecessary fields at registration, no data collected for speculative future use.
Access, correct, port, or delete your data on request. Marketing preferences can be changed in your account settings instantly. Privacy requests are handled within 30 days, no run-around.
939game does not use advertising cookies, third-party tracking pixels, or retargeting technologies. Analytics are processed in aggregate and never linked to individual player identities for advertising purposes.
Privacy queries reach real people on the 939game support team, available around the clock. VIP members have a dedicated account manager as first point of contact for any data-related concern.
Straightforward answers to the most common data concerns
Now that you know exactly how 939game handles your data — transparently, securely, and with your rights in mind — you can play with full confidence. Register today and experience the platform for yourself.